ABOUT US

Network Magic's portfolio features industry solutions for diverse IT verticals such as Network Operations, Network Planning, NNOC, Strategy Management in Broadband, IT Consulting, Creating NOC services to support multiple domains across IT functionality and IT integration, Enterprise partnership, and Business acumen systems.
Over a period, our IT services and solutions have benefited clients in the form of enhanced access to critical information, earning profits, and operations.
Created a shared NOC service to support Internet Service Providers (ISP's) & ITSE companies with tools and people skillset for Planning, Designing, Managing, and operating the Network Infra from core to access with 24/7 Technical Services for Proactive & Reactive maintenance /troubleshooting with Realtime monitoring and alerting of Internet/Intranet networks from Core-Gateway to Access.
Created a LAB to reproduce more than 200 cases related to complex issues being faced with customers and networks at all levels from Core /Distribution (MPLS-L2)/Access-FTTH/WIFI Domain & IoT services.
Involved in the Development of Applications with multiple professionals across the globe for building Intelligent Fiber& IoT Networks.

Why Choose Us :

Our 24*7 network operational support team is always willing to provide you the best solutions.

An Objective: Building the Best quality Technical Ecosystem for High-Quality Services

Key Results for Achieving the Objectives:

(a). Proficient in Designing, Planning & Deploying the Network Infra based on Fiber, WIFI, Metro Ethernet across the buildings, Streets & cities.
(b). Building the Robust backend for creating Automations, Intelligence and building extensive data correlations for high-quality performance of delivering multiple services on IP address.
(c). Prepare the Blueprint of Technical ecosystems for delivering multiple systems and analyzing Gaps.
(d). Shall assist and provide any support on the latest best practices/information of Telecom field; which are going/using by other players to support Customer's best experiences and support to reduce overall cost without impacting quality.
(e). Reengineering the design and deployment at all layers, including
- Links & Application hosted based on the Gap Analysis
- best fit access technology
- capacity planning and optimization
- New BOM workout based on market Planning
- Gradual Capital Requirement based on Business Plan & Expansion /Topology for sparse & Dense areas following best processes & Optimizations/
(f). Reorganizing the NOC practices /Automations by Evolving NMS /Outage Management and network reengineering with service Improvements /Network Roll out/O&M/SD/SA Process building by the benchmarks
(g). Deployment/Design and tracking of inventory, utilization, reconciliation of inventory, capturing of assets on Maps/Building visibility of entire network ecosystem.

(h). Outage policy with severities levels, MTTR, reactive and proactive policies, device management in NMS, Outage functional Matrix and owners
(i). SLA Measurement with Improvements on Network Faults /Customer Issues and overall service availability in terms of complete internet down at Customer place or intermediate failures (Degraded Services/Bad Experience)
(j). Revival of Current network process and people by function-wise cost analysis with their possessed objectives and the associated KRA's.
(k). Improvement on network maintenance cost subject to outages/Installations & Complaint flows concerning post & pre improvement and optimizations.
(l). Building & monitoring the process by closely stitching the different technical & CX functional for improving customer experience.
(m). Building visibility on Capex & Opex spending.

(a). Partnering with most of the recognized OEM's & Vendors of FTTH /BNG / Switches/IOT devices for quick response on support & firmware bug fixing.
(b). WIFI Automations with a significant focus on building a high quality of connectivity for wireless devices.
(c). Proactively information for any technological change and alerting on security threats.
(d). Onsite support from any of the OEM mentioned above/Vendors.
(e). Availability of firmware upgrades for all the types of OLT/ ONU's/IOT devices on the cloud.
(f). Proprietary integration between vendors on multiple network elements on Hardware & Software locking systems.
(g). GIS Planning and designing for FTTH & Wireless networks by building the home /street visibility with Bill of material and Business case.
(h). LAB to reproduce all the complex cases for proactive fixing of issues.
(i). The ISP
(j). Helping in building Intelligence with the CPE for proactively resolving the Customer-specific issue using third-party integrations.
(k). FTTH Managed services for HUB maintenance and splicing of primary and secondary splitters.
(l). Wi-Fi Management LAB for providing software assistance on the cloud for an issue about speeds on Wi-Fi inside the home.
(m). Expert in Converging IPTV & OTT services within Fiber networks.
(m). Expert in Converging IPTV & OTT services within Fiber networks.
(n). Remote management system for all types of network elements.